FAQS

TV Parts Information

1. Are your parts new or used?

All of our parts are used and are pulled from working TV sets with cracked or 
damaged panels. They are thoroughly tested prior to being listed for sale on our 
website. 

2. There's a part that I really need but you don't currently have it in-stock. When can I 
expect that part to be available?

Unfortunately, given the unique nature of this industry and how we acquire parts, 
we cannot give a definite time period on when we'll get any particular board.

However, we are always updating our inventory everyday and we are always 
receiving a fresh supply of TV's from our local suppliers to be harvested so 
we recommend that you check back often to see if we have it in-stock the 
next day.

3. I found a part that says in the title "Rebuild." What does that mean?

It is a previously used board with upgraded, new components that works and 
functions in a "like-new" condition. 


TV Stands Information

1. Do your TV stands come with any screws?

No, unless otherwise specified in the description. If the description doesn't 
specify anything, it is presumed that NO SCREWS are included.

2. I found a TV Stand on your website that resembles the TV Stand that I need. 
How can I know for sure if that TV Stand will fit my TV?

We recommend contacting the TV manufacturer to make sure that the TV stands 
listed on our website is compatible with your TV.

When we list our TV stands on our website, we've pulled them from the TV 
models that we know are compatible with it. Every TV stand is unique to a 
particular model series so it is unlikely that one series will share compatibility 
with other series. Exception do apply, however, but they are very few and far 
in between.

When in doubt, we do sell Universal TV Stands, which work just as well as OEM. 



Shipping Information

1. Do you ship internationally?

Yes, we do! We ship all over the world. All international orders are shipped out at a 
flat rate fee of $29.99. We also offer international priority shipping at $34.99. 
(Excludes TV Stands, Base Pedestals, and items in excess of 5 lbs)

2. I'm confused about where to put the province or region that I live in. How do I do 
that? 

On the checkout page, look for the "Country" drag-down box and click on that box. 
Find and select your country then type in your postal code to get an estimate of your 
shipping rate and taxes, if applicable.

3. What are your shipping carriers? 

We use USPS (United States Postal Service), UPS (United Parcel Service), and
FedEx. The choice of carrier used will be determined by whichever carrier provides 
the lowest shipping rates per order.

4. When do you ship out orders? 

All "Standard Shipping" orders are processed between 48-72 hours from the date 
the order was placed.

All "Priority Shipping" orders are processed the same day if the order was placed 
before 2pm Pacific time. Otherwise, the order will be shipped out the next business day.

All orders placed on a weekend (Saturday or Sunday) or a holiday will be shipped out 
the Monday (or next business day) of the following week. 

All orders placed during holidays or special sales events (such as Black Friday, 
Cyber Monday, Christmas, etc) should expect a delay of up to 7-10 business days 
but we do make every effort to ship it out sooner, if possible.

5. Do you offer Overnight or 2nd-Day Shipping?

Unfortunately, at this time, we only offer Overnight or 2nd-Day Shipping to
Certified Repair Centers who purchase parts in bulk quantities only. 

6. I never received the tracking number for my order. How can I obtain that?

Please email us at contact@tvpartsguy.com to get your tracking number. 

Please put in the subject line: "Tracking # Request [Your Invoice #]". 
A tracking # will be emailed to you within 48-72 hours. Or you may
sign in and look up your tracking # in your account. 


TV Repair Center Registration Information

1. How do I register to get the Certified Repair Center's (CRC) discounts?


Please call us at (909)598-9777 and one of our knowledgeable customer 
service representatives will be able to set up an account for you so you may 
enjoy the benefits immediately. 

Discounts will not automatically apply if you just created a regular account 
on our website. You must call in and talk with a representative so we can 
properly setup your account to reflect the discounts. 

For California ONLY: Please have your valid and registered state business 
license# or business resale# ready before you call.