Terms and Conditions

Shipping Policy

  • Same-Day Shipping: Orders placed on a business day before 2:00 pm PST will be shipped the same day; otherwise, they will be shipped on the next business day.
  • International Shipping: We ship to over 150 countries; international orders may be subject to additional duties and/or taxes at the discretion of the carrier.

Return Policy

  • Return Options:
  • Option 1: Orders without defects or damage may be returned, a return processing fee of 20% of the item(s) applies. Return shipping for exchanges, refunds, or store credit will be the buyer's responsibility.
  • Option 2: Returns for store credit will NOT be charged a restocking fee, you'll get the item's full value as store credit. Original shipping and handling costs are not refunded.
  • Return Timeframe: All items can be returned within 30 days of receiving your order.

Warranty:

  • All items are covered by a 30-day warranty from the purchase date.

TV Repair Kits

  • For TV Repair Kit returns, all parts included in the kit must be returned. Partial returns are not accepted.

International Returns

  • All International return shipping costs are to be paid by the customer. Original shipping and handling costs are not refunded.

Expired Credit Cards / Store Credit

  • If your credit card expires before the refund date, a TvPartsGuy Store Credit matching the full refund amount will be provided.

Wrong TV Part Returned

  • Incorrect part returns are subject to communication attempts from a TvPartsGuy Team Member; failure to engage in communication may result in the non-processing of a refund, and additional charges for replacement parts may be applicable.

Item(s) Returned Without a TvPartsGuy RMA

  • Any item(s) returned without a TvPartsGuy RMA number will be denied. Original shipping and handling costs are not refunded.

Defective / Warranty Claims

  • Every item is backed by a 30-day warranty.
  • Items must be returned within 30 days of receiving a TvPartsGuy RMA Number.
  • For security and tracking purposes, all items are marked with a TvPartsGuy identifier and/or serialized labels, your Warranty Claim will be visually inspected for those identifying markings. If a marking is not present on the item(s), the claim will be denied, and you will be notified by phone or email from a TvPartsGuy Team Member. Please do not tamper with or alter your item and its labels.
  • Item(s) that are altered or tampered with will have their claim denied.
  • If a Warranty Claim is accepted, we will send you a replacement part(s).
  • If we are unable to provide a replacement part(s) you will be given the option of a refund or store credit for the entire order.

TV Parts Guy Certified Service Centers Policy

  • Certified Service Centers receive 20% off all orders.
  • All Certified Service Center purchases carry a 90-day warranty.
  • Refunds will incur a 15% restocking fee, or the value of the item(s) ordered in store credit.
  • If you choose store credit, you'll get the item's value without any restocking fee.
  • Return shipping for exchanges or refunds is the buyer's responsibility.